FAQ’s

Yes, you can come directly at our showroom in Birkirkara and collect the order from there. Click here to check where we are located.

Please take a copy of your order confirmation on your phone or print it out as proof of purchase and a valid photo ID.

We’ll hold your items in store for 7 days. If you don’t collect your order within 7 days, we’ll contact you to set up a delivery.

We offer free delivery all over Malta and Gozo on orders over €25.

Our products come from a single location, and therefore, we will consolidate your order into one delivery.

We’ll hold your items in store for 7 days. If you don’t collect your order within 7 days, we’ll contact you to set up a delivery.

We will either contact you for the delivery of let you choose a date.

We are unable to leave your order at your address when you are out, as all direct deliveries will need to be signed for. If you are not in when we try to deliver, we will leave a card letting you know how to rearrange delivery for a suitable time.

We usually delivery within 24/48 hours after you have placed the order.

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

You will receive your refund within 14 days from when the goods are returned or, where you have not received the products (and the products have not been dispatched to you) you will receive it within 14 days of notifying us that you wish to cancel your order.

For items sold by Kibitec Store and verified sellers – you will not need to print a label when returning the product, but we do ask you to return the product in its original packaging including any delivery packaging .